Terms and Conditions

1. Services and Products:

  • AUTOPRO GROUP LTD (Company number 12343272) operating under the name DIRECT-EBIKES, provides e-bikes and related parts through the website DIRECT-EBIKES.COM

Customer Service Email: Info@Direct-Ebikes.com

2. User Obligations:

  • Users have no specific obligations or restrictions. However, they are expected to adhere to applicable laws and regulations.

3. Payments:

  • Payments for products are processed securely through payment processor.

4. Subscription/Membership Services:

  • DIRECT-EBIKES does not offer subscription or membership services at this time.

5. User-Generated Content:

  • There is no specific policy on user-generated content.

6. Dispute Resolution:

  • Any disputes or conflicts will be handled amicably between the parties involved.

Privacy Policy:

1. Personal Information:

  • We collect personal information, including shipping details, solely for the purpose of fulfilling orders.

2. Information Usage:

  • Collected information is used exclusively to process and ship products to users.

3. Information Sharing:

  • We do not share user information with third parties.

4. Security Measures:

  • User information is deleted after 30 days to maintain privacy.

5. Cookies:

  • We do not use cookies or similar technologies.

Returns Conditions:

1. Return Policy:

  • Users may return products within 14 days in the original packaging and sellable condition. A 20% restocking fee applies depending on the condition of the return, and the buyer is responsible for return shipping.

2. Refund Process:

  • Refunds will be processed back to the original source of payment within 5-10 working days through the buyer’s original payment method, provided goods are returned and conditions met.

3. Non-Refundable Products/Services:

  • All products and services are eligible for a refund within the specified return policy.

4. Return Shipping Costs:

  • The buyer covers the cost of return shipping.

 

Warranty:

 

We are committed to providing high-quality products and excellent customer service. This warranty policy outlines the coverage and terms for your electric bike. Please read it carefully to understand your rights and responsibilities.

1-Year Warranty

Coverage:

  • Motor: This warranty covers any manufacturing defects in the motor.
  • Battery Controller: This warranty covers any manufacturing defects in the battery controller.

Duration:

  • The 1-Year Warranty is valid for one year from the date of purchase.

6-Month Warranty

Coverage:

  • Horn: This warranty covers any manufacturing defects in the horn.
  • Pedal Assist Sensor: This warranty covers any manufacturing defects in the pedal assist sensor.
  • Headlight: This warranty covers any manufacturing defects in the headlight.
  • Switch Set: This warranty covers any manufacturing defects in the switch set.
  • Disk Rotor: This warranty covers any manufacturing defects in the disk rotor.
  • Battery: This warranty covers any manufacturing defects in the battery.

Duration:

  • The 6-Month Warranty is valid for six months from the date of purchase.

Warranty Terms and Conditions

  1. Proof of Purchase:
    • To claim the warranty, proof of purchase must be provided.
  2. Warranty Claims:
    • All warranty claims must be submitted through our authorized service centers or customer service department.
    • The warranty covers parts and labor costs for repair or replacement of defective components.
  3. Exclusions:
    • The warranty does not cover normal wear and tear, misuse, abuse, neglect, or damage resulting from accidents or unauthorised modifications.
    • The warranty does not cover consumables such as brake pads, tires, and inner tubes.
    • Postage Costs: Postage costs for sending the bike or components for warranty service are not covered under this warranty.
  4. Transferability:
    • This warranty is non-transferable and applies only to the original purchaser.
  5. Limitation of Liability:
    • Our liability under this warranty is limited to the repair or replacement of defective parts. We are not liable for any incidental or consequential damages.
  6. Maintenance Requirements:
    • Regular maintenance as per the user manual is required to ensure the longevity and performance of the electric bike. Failure to maintain the bike as recommended may void the warranty.

We are dedicated to ensuring your satisfaction with our products. If you have any questions or require assistance, please contact our customer service team.